Terms & Conditions
Terms and Conditions are subject to change, for the latest version on these Conditions please see it online on our Website. These Conditions can be saved electronically or printed by all users of our Website. Whilst they remain posted on our Website, these Conditions will apply to all transactions carried out via our Website, e-mail and by telephone. Terms and conditions for orders placed by telephone, e-mail or via the Rug’Society website.
By placing an order, you are accepting Rug'Society terms & conditions as listed below. If any aspect of these terms is unclear, please contact us before placing an order - either by telephone on +351 915 204 697, or email at firstname.lastname@example.org.
Price & Packaging
Prices always refer to a single unit and VAT is not included. Legal tax and fees must be subsequently added to the price. Packaging is included in the price. If custom packaging specification is required, the customer should instruct when placing the order and it will be charged accordingly.
Handmade Rugs & Materials
All our products are handmade and we carefully ensure that the description and specification of our rugs are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, as the color reproduction of the products is a close representation and once that a slight variation in colors and size may occur from dye lot to dye lot, we cannot accept any responsibility for any variation in color caused by the browser software, screen or computer system used to view the products.
Wool, Botanical silk, viscose and linen rugs are made of natural fibers and as with all natural products, a slight deviation in texture and color may occur from dye lot to dye lot. Where exact color match is required, please advise our customer service department and we will forward a cutting from actual production for customer approval prior to shipment. When placing the order, customers should request a water proofing treatment in order to preserve the rug’s original quality and extend its durability.
Botanical silk, viscose and linen have some specific features. One of them is the different color effect that it presents, especially when it is a plain carpet. Along the surface of the carpet, slight variations of color occur (similar to what occurs with velvet), which gives a different effect depending of the side view. This does not constitute a defect; this is simply a characteristic of these cellulosic raw materials. During the first months it is normal that pilling may occur. This is not a manufacturing defect; it is another common characteristic of this type of fibers. The quantity of the pilling will start diminishing after some weeks of use and it does not affect in any aspect the carpet’s resistance, aspect and quality. To help your rugs remain in good conditions, please request our Clean & Care instructions.
Custom | Bespoke Orders
For every custom and bespoke orders, customer should always ask for advice from product specialist and brand ambassador to confirm viability of materials finishes, dimensions and prices. By placing an order, you confirm your understanding and acceptance of this. If you require a rug of a specific size, please contact us by telephone on +351 915 204 697, or email at email@example.com.
Contact details submitted by registration, website forms and other communication channels in interaction with Rug’Society are collected, used and disclosed within Covet Group brands, which include but are not limited to Boca do Lobo, BRABBU, BRABBU Contract, Foogo, Maison Valentina, PullCast, Circu, Covet House, DelightFull, Luxxu, Luxxu Home, Essential Home (collectively, "Covet Group”), and third parties.
We are responsible for the processing of your Personal Data (as defined below), as a data controller, collected when you access or use our technology platforms, engage with us via social media, or when you otherwise interact with us though online experiences, including our websites and our blogs. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears above. You may exercise your choices about how we collect and use your information consistent with this policy at any time.
Buyers may cancel their registration and account at any time. For your security, requests to terminate accounts MUST originate from the registered email account at Rug’Society addressed to firstname.lastname@example.org. Under no circumstances will a cancellation request received via the phone or otherwise be accepted.
The prices are EX WORKS, do not include transportation values and fees. Shipping costs are available upon request (read more at FREIGHT POLICY & DAMAGE CLAIMS). All accounts will only be registered once the first proforma is issued. Customer must provide valid company details such as: Billing name, Billing address, VAT number (company registration number or resale number). TAX exemption for EU companies is valid when existing VAT and correspondent Billing address is presented.
Adjudication & Payment
Proformas should be signed and stamped by the customer as a form of approval of the described content. A 50% deposit minimum is required to start the production of customer’s order and the balance payment prior to shipping from Portugal until three (3) days before expedition date. Customized pieces or large value orders will require a 100% deposit to start the production. Payment must be made by account transfer (in Euro € for the Euro account and USD $ for the Dollar account) and a confirmation (receipt) of the transfer must be sent by email to email@example.com . All pieces are the property of Rug’Society until payment in full is received.
Production lead time for standard dimensions is 8 (eight) weeks, transit time not included. For pieces with custom specifications or orders of large quantities, Rug’Society reserves the right to agree with the customer on a different lead time. Rug'Society is not responsible for delay in production time if there is failure in submitting the confirmation (receipt) of the transfer.
Lead time for orders with custom products only starts once the drawing is signed and validated by the customer.
Product Warehouse & Storage Fees
All customers will have a total of two (2) weeks from the date they are billed for their final payment to pay all remaining balances on their order. Once the balance is paid, the item will be shipped as soon as possible.
If the balance remains unpaid or the order is not collected by the customer (in case of customer’s own transport), after the two-week grace period, a storage fee of 120€/m3 will be applied weekly.
Orders that accrue storage fees cannot be released until the fees and the remaining balance are paid. If the order extends eight (8) weeks past the date of final billing, the customer consents to release the order to Rug'Society stock, and the 50% order deposit is lost. In case the order is paid in full, a credit note will be issued: 50% for standard orders and 60% for custom orders.
Freight Policy & Damage Claims
POD must be signed with reservations in case of apparent damage; the customer must open the goods in front of the carrier and mention the damages on POD. The customer should keep the products in the final destination and save the packages. In case of no apparent damage, the customer must mention on POD - “received the goods but will be checked the state”. In this case, the customer has a maximum of 48 hours, after delivery, excluding Sundays and holidays, to claim.
Rug’Society is not responsible for damage caused by handling, loading or unloading by people acting on behalf of the customer. Since the Terms and Conditions of the order are EXW, Rug’Society is not responsible for loss or damage in transit. Should visible or concealed damage occur in transit, immediately notify the delivering carrier with initial notification of intent to file a claim.
Any damage should be communicated to Rug’Society during the first 48 hours after receiving the order; photographic and video evidence of the damages should be sent via email to firstname.lastname@example.org. Failure to report concealed damage within 48 hours of reception may result in the denial of the claim.
If the customer chooses to transport the product(s) by his own methods or means, Rug’Society will be free of any charges or responsibility for events that might occur during transportation, and the customer is responsible for handling all the logistics in the carrier.
No returns will be accepted without written consent from RUG’SOCIETY. Unauthorized returns will be refused at the customer’s expense.
Merchandise is manufactured upon the receipt of the order and deposit. Cancellations will not be accepted after five (5) working days from the order issue date. A 40% restocking fee will be applied to any cancellations received after the order issue date.
Rug’Society has the ability to customize existing products or new products to meet contract specifications. These orders will necessitate special pricing based on quantity and features. Please contact Rug’Society for contract quotes.
We reserve the right not to sell to, or continue to sell to, any dealer whose distribution or sales tactics result in a negative effect on our ability to compete and sell into a world region.
The warranty period for physical good purchased form Rug’Society is one (1) year from the date of purchase.
This Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
All rights reserved.
No part of Rug'Society design pieces may be reproduced, distributed, or transmitted in any form or by any means, including prototyping, drawings, without the prior written permission of the brand, except noncommercial uses permitted by copyright law. For permission requests, write to the brand, addressed “Attention: Copy Right permission,” at email@example.com.