Terms & Conditions

Terms and Conditions are subject to change, for the latest version on these Conditions please see it online on our Website. These Conditions can be saved electronically or printed by all users of our Website. Whilst they remain posted on our Website, these Conditions will apply to all transactions carried out via our Website, e-mail and by telephone. Terms and conditions for orders placed by telephone, e-mail or via the Rug’Society website.

By placing an order you are accepting Rug'Society terms & conditions as listed bellow, If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order - either by telephone on +351 915 204 697, or by email at info@rugsociety.eu.


Price & Packaging

Prices always refer to a single unit and VAT is not included. Legal tax and fees must be subsequently added to the price. Packaging is included in the price. If custom packaging specification is required, the customer should instruct when placing the order and it will be charged accordingly.


Shipping

The prices are EX WORKS, do not include transportation values and fees. Shipping costs are available upon request (read more at FREIGHT POLICY & DAMAGE CLAIMS). ACCOUNTS All accounts will only be registered once the first proforma is issued. Customer has to provide valid company details such as: Billing name, Billing address, VAT number (company registration number or resale number). TAX exemption for EU companies is valid when existing VAT and correspondent Billing address is presented.


Adjudication & Payment

Proformas should be signed and stamped by the customer as a form of approval of the described content. A 50% deposit minimum is required to start the production of customer’s order and the balance payment prior to shipping from Portugal (until 3 days before expedition date). Orders including customized pieces or large value orders will require a 100% deposit to start the production. Payment must be made by account transfer (in Euro € for the Euro account and USD $ for the Dollar account) and a confirmation (receipt) of the transfer must be sent by fax +351 915 205 697 or e-mail info@rugsociety.eu


Lead Times

Production lead time for standard dimensions is 6 weeks, delivery time not included. For pieces with custom specifications or orders of large quantities the right to agree with the customer on a different lead time. Rug'Society is not responsible for delay in production time if there is failure in submitting the confirmation (receipt) of the transfer.


Product Warehouse & Storage Fees

All customers will have a total of four (4) weeks from the date they are billed for their final payment to pay all remaining balances on their order. Once the balance is paid, the item will be shipped as soon as possible. If the balance remains unpaid or the order is not collected by the customer (in the case of customer’s own transport), after the four-week grace period, a storage fee of 47€/m3 will be applied weekly. Orders that accrue storage fees cannot be released until the fees and the remaining balance are paid. If the order extends eight (8) weeks past the date of final billing, the customer consents to release the order to Rug'Society stock, and the order deposit is lost. In case the order is paid in full, a credit note will be issued: 60% for standard orders and 50% for custom orders.


Freight Policy & Damage Claims

Title passes to the purchaser at the time the goods are picked up by the carrier in Portugal. All products are carefully packed and inspected prior to shipment. The refusal of damaged merchandise in no way relieves the purchaser's responsi- bility of payment the goods. We are not responsible for loss or damage in transit. If a visible or concealed damage occurs in transit, please notify immediately the delivering carrier with a file notification of claim intention. Please note: Failure to report concealed damage within fifteen days of receipt will result in the denial of your claim. Any damage should also be communicated to Rug'Society during the first 48 hours after receiving the order; photographic evidence of the damages should be sent by email to info@rugsociety.eu.


Return Authorization

No returns will be accepted without written consent from RUG’SOCIETY. Unauthorized returns will be refused at the customer’s expense.


Order Cancellation

Merchandise is manufactured upon the receipt of the order and deposit. Cancellations will not be accepted after 5 working days from the order issue date. A 40% restocking fee will be applied to any cancellations received after the order issue date.


Distribution Policy

We reserve the right not to sell to, or continue to sell to, any dealer whose distribution or sales tactics result in a negative effect on our ability to compete and sell into a world region.


Handmade Rugs

All of our products are handmade, we take every care to ensure that the description and specification of our rugs are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation and once that a slight variation in colour may occur from dye lot to dye lot, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.


Custom | Bespoke Orders

For every custom and bespoke orders, customer should always ask for advice from product specialist and brand ambassador to confirm viability of materials finishes, dimensions and prices, by placing an order, you confirm your understanding and acceptance of this. If you require a rug of a specific size, please contact us - either by telephone on +351 915 204 697, by email at designservice@rugsociety.eu.


Copy Rights

All rights reserved. No part of Rug'Society design pieces may be reproduced, distributed, or transmitted in any form or by any means, including prototyping, drawings, without the prior written permission of the brand, except noncommercial uses permitted by copyright law. For permission requests, write to the brand, addressed “Attention: Copy Right permission,” at info@rugsociety.eu.